Privacy Policy
Nation Code Canada is committed to protecting your privacy and handling your personal information with care, transparency, and respect.
1. Introduction
Nation Code Canada ("we," "our," or "us") is a Canadian non-profit organization committed to responsible data stewardship. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (nationcode.ca), use our AI-powered pilot programs, or engage with our services. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our services, you consent to the practices described in this policy.
2. Information We Collect
Information You Provide Directly
- Contact information (name, email address) when you fill out our contact form or sign up for updates
- Messages and inquiries submitted through our website
- Feedback and responses submitted through our pilot programs
Information Collected Automatically
- Usage data such as pages visited, time spent on pages, and referring URLs
- Device and browser information (browser type, operating system)
- IP address (used for analytics and security purposes only)
- Cookies and similar tracking technologies (see Section 7)
Information from Our Pilot Program
- Queries and interactions with our AI-powered service navigation tool
- Session data to improve accuracy and accessibility of responses
- Aggregated, anonymized feedback data used for research and reporting
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To operate and improve our website, services, and AI pilot programs
- To respond to your inquiries, comments, and requests
- To send updates about our work and programs (only with your consent)
- To conduct research and generate anonymized reports on service navigation outcomes
- To comply with legal obligations and enforce our terms
- To detect, prevent, and address technical issues or fraudulent activity
4. Legal Basis for Processing
Under PIPEDA, we collect and use personal information only with your knowledge and consent, except where the law permits otherwise. Consent may be express (e.g., submitting a form) or implied (e.g., navigating our website). You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at nationcode@proton.me.
6. Data Storage & Canadian Cloud Infrastructure
We are committed to keeping Canadian data in Canada. Your personal information is stored on servers located within Canada, in compliance with PIPEDA and applicable provincial laws. Where data must be transferred internationally, we ensure adequate protections are in place consistent with Canadian privacy law.
8. Your Privacy Rights
Under PIPEDA and applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to our use of your personal information
- Request deletion of your personal information (subject to legal obligations)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact our Privacy Officer at nationcode@proton.me. We will respond within 30 days.
9. AI & Pilot Program Data
Our AI-powered tools are designed with privacy by default. Specifically:
- We do not use personally identifiable information to train our AI models without explicit consent
- Pilot program interactions are anonymized before being used for research or reporting
- No sensitive personal information (SIN, health data, financial details) should be submitted through our tools — our systems are designed to detect and discard such inputs
- All AI outputs are for navigational guidance only and do not constitute legal, financial, or professional advice
10. Data Security
We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely delete or anonymize it. Anonymized and aggregated data may be retained indefinitely for research and reporting purposes.
12. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at nationcode@proton.me and we will take steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
Organization
Nation Code Canada
Regulatory Authority
Office of the Privacy Commissioner of Canada →